Health Ministry issues show cause notice to IndiGo airline after worms found in sandwichs served on Delhi-Mumbai flight
Jan 03, 2024
New Delhi [India], January 3 : The Health Ministry has issued a show cause notice to the IndiGo airline on a complaint by a woman who alleged that worms were found in sandwiches served by IndiGo staff during a Delhi to Mumbai flight on December 29.
A woman on December 29 alleged that she found a worm in her sandwich served to her on a Delhi-Mumbai bound flight.
In a post shared on Instagram, the passenger wrote, "I will lodge an official complaint via email soon. But as a Public Health professional, I want to know despite knowing the quality of the sandwich was not good and informing the Flight attendant prior she continued to serve sandwiches to other passengers. There were kids, the elderly and other passengers .... What if anyone catches an infection."
She further added that she does not need any compensation or refund, adding "Just one assurance that passenger health and safety should be your top priority."
Indigo has also confirmed about show cause notice served by the Health Ministry in the matter and said that they will respond to the notice as per the protocol.
"IndiGo is in receipt of a show cause notice from FSSAI with regard to a food item served on flight 6E 6107 from Delhi to Mumbai. We will be responding to the notice, as per protocol," the airline said in an official statement.
Meanwhile, IndiGo in a statement, apologized to the woman and said that the matter is currently under investigation.
"We are aware of a concern raised by one of our customers regarding their experience on flight 6E 6107 from Delhi to Mumbai. We want to emphasize our unwavering commitment to maintain the highest standards of food and beverage service on board. Upon investigation, our crew had immediately ceased the service of the specific sandwich in question," the statement read.
"The matter is currently under thorough examination, and we are working closely with our caterer to ensure appropriate corrective measures are taken. We sincerely apologize for any inconvenience caused to the passenger," it added.
