"We don't know what to do": Passengers at Hyderabad Airport slam IndiGo as delays, cancellations continue

Hyderabad (Telangana) [India], December 4 : Passengers across multiple airports on Thursday voiced strong frustration as IndiGo's nationwide operations remained severely disrupted, leaving many stranded without clear communication or alternate travel options.
At Hyderabad Airport, several travellers expressed their frustration.
Ashwini, a passenger from Mumbai who had flown to Hyderabad for a work meeting, said he was shocked to discover that the flight he had been rescheduled to board was no longer operating.
"I came here for a meeting. I am supposed to go back today. I got a boarding pass saying the flight is early. When I came here, I was not allowed to go inside. They are straightaway telling us this has been going on for the last three to four days, and we can't do anything. There is no flight available for us. I have asked them to cancel. I don't know what I am going to do because they don't have any flights until tomorrow," Ashwini said to ANI.
Another traveller, Santosh, a Hyderabad resident who needed to reach Chennai for a crucial meeting, described how the sudden delay derailed his plans.

"I have to reach Chennai by morning at 11 tomorrow. My flight has been delayed... I am a frequent flier of IndiGo. This experience is really bad. It has disturbed my entire schedule. I have meetings lined up in Chennai. There has been no call or communication from IndiGo. I am checking the flight frequently and following news channels. Only then did I get to know that the flight had been delayed," Santosh said to ANI.
Earlier today, at Jammu airport, passengers expressed frustration as flights to Delhi were repeatedly delayed. One passenger said, "My flight from Jammu to Delhi has been delayed by around 4 hours. I don't know if the flight will go today."
Another passenger added, "The flight to Delhi, which was initially scheduled for 1030 hours, has been rescheduled to 1530 hours."
In addition, passengers in Ahmedabad also complained about the airline's lack of clarity. A passenger, Mukesh Kumar Jaiswal, said, "They said that your flight is delayed by 4 hours. He told me my flight would be here at 8 PM, but that's not final... They just told me to wait."
Furthermore, at Mumbai airport, passengers reported major disruptions and alleged mismanagement. A passenger, Sanjay, said, "They are saying that IndiGo has been reporting glitches for the past 2 days. The software update in Airbus is causing these glitches, so their schedule has changed... IndiGo isn't taking any care of its customers... I missed my connecting flight due to the delay. I tried calling the Aviation Ministry, but no one answered."
Amid widespread flight disruptions, the Airline Pilots' Association of India (ALPA India) reiterated concerns over the ongoing nationwide disruptions, calling for tighter regulatory oversight.
In a statement, ALPA India said, "The situation concerning the recent flight cancellations across India, allegedly attributed to pilot shortage due to new Flight Duty Time Limit (FDTL) norms, raises significant questions about the airline's management, regulatory oversight by the DGCA, and market fairness."
Further highlighting issues of planning and compliance, the pilots' body added, "The core question is whether airlines' current pilot shortage is due to a failure in planning or a calculated strategy. It is more likely a combination of factors... This situation points to a failure of proactive resource planning by dominant airlines, potentially exacerbated by an effort to pressurise the regulator to dilute the promulgated FDTL norms for commercial gain."