Keep customers central in policies, improve service and reduce grievances: RBI to banks, NBFCs

Dec 05, 2025

"In the recent past, as a result of, inter alia, receipt of a large number of grievances, pendency with the RBI Ombudsman has increased....

Ombudsman scheme is single-window facility for plaints redressal against RBI-regulated entities: Ombudsman Chandigarh

Mar 16, 2023

To increase awareness about the Reserve Bank Integrated Ombudsman Scheme - 2021, a media interaction was organised under the aegis of G20 and on...

RBI Governor urges ombudsman to be sensitive, judicious while redressing customers' grievances

Oct 30, 2022

The Governor said the RBI Ombudsmen and the regulated entities (REs) must first identify the root causes of persisting customer complaints and take necessary...

RBI Ombudsman sees 13.34 Lakh complaints in FY25; Loans, Credit Cards dominate

Dec 01, 2025

RBI highlighted an expanded digital complaint footprint, improved disposal efficiency, and increasing concerns around loans, credit cards and digital frauds.

New RBI schemes will give impetus to inclusive, responsive financial system: Shaktikanta Das

Nov 12, 2021

New Delhi [India], November 12 : Reserve Bank of India Governor Shaktikanta Das on Friday said that RBI Retail Direct Scheme and Reserve Bank...

Delhi HC Division Bench stays single judge's order mandating human review of RBI Ombudsman rejections

Jan 08, 2026

The interim stay was granted during the hearing of an appeal filed by the RBI challenging the directions issued by the single judge. The...